To Build Your Dream Renovation

Phone: (08) 9244 1993

CUSTOMER SATISFACTION SCORE CARD

At the handover stage we invite our clients to give us some feedback on their renovation experience as a whole, as well as on specific areas such as the quality of construction, the quality of customer service, and the relationship with their building consultant.

Modern Home Improvers strives to deliver impressive projects with amazing customer service no matter how big or small the project. This is reflected in our award winning projects as well as in the customer satisfaction surveys we receive back. Below, we have taken the average ratings from our Customer Satisfaction Score Cards and combined them into one.

OVERALL AVERAGE SCORE:
Above
Average

Building Consultants

Was the Bulding Consutant readily contactable?
Excellent
Please evaluate the Building Consultant’s response time.
Excellent
Did the Bulding Consultant understand your needs?
Above
Average
Please evalaute the Bulding Consultant’s communication skills?
Above
Average
Did the Building Consultant have good product knowledge?
Excellent

Contract & Design

Did you find your Design Consultant helpful?
Above
Average
Was the contract & specifications explained before signing the Contract?
Above
Average
Was there any part of the contract or specifiction difficult to understand?
Above
Average

CONSTRUCTION

How satisfied were you with with the progress of construction?
Above
Average
Please evaluate the attention to detail and quality of workmanship?
Above
Average
How were the Construction Supervisor’s communication skills?
Excellent
Please evaluate the Construction Supervisor’s response time. Were our office staff members willing to help with your requests?
Excellent
Did you feel you were kept informed during the construction process?
Above
Average
Where issues rasied at the Practical Completion rectified in a timely manner?
Above
Average

OVERALL

Your Overall building experience with Modern Home Improvers?
Excellent

100%

of customers recommend modern home improvers

100%

Would build with modern home improvers again!

"Whole process was very smooth with no delays. Fantastic tradesmen - brilliant job! Great staff!”

Barbara of Carine

RATING EXPLAINED

Customers survey were given the following option when evaluating our services.
Disappointed Acceptable Average Above
Average
Excellent