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To Build Your Dream Renovation

Phone: (08) 9244 1993

Customer Satisfaction Score Card

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  • Customer Satisfaction

At the handover stage we invite our clients to give us some feedback on their renovation experience as a whole, as well as on specific areas such as the quality of construction, the quality of customer service, and the relationship with their building consultant.

Modern Home Improvers strives to deliver impressive projects with amazing customer service no matter how big or small the project. This is reflected in our award winning projects as well as in the customer satisfaction surveys we receive back. Below, we have taken the average ratings from our Customer Satisfaction Score Cards and combined them into one.

overall Average Score:

Above
Average

Building Consultants

  • Was the Bulding Consutant readily contactable?Excellent
  • Please evaluate the Building Consultant’s response time.Excellent
  • Did the Bulding Consultant understand your needs?Above
    Average
  • Please evalaute the Bulding Consultant’s communication skills?Above
    Average
  • Did the Building Consultant have good product knowledge?Excellent

Contract & Design

  • Did you find your Design Consultant helpful?Above
    Average
  • Was the contract & specifications explained before signing the Contract?Above
    Average
  • Was there any part of the contract or specifiction difficult to understand?Above
    Average

Construction

  • How satisfied were you with with the progress of construction?Above
    Average
  • Please evaluate the attention to detail and quality of workmanship?Above
    Average
  • How were the Construction Supervisor’s communication skills?Excellent
  • Please evaluate the Construction Supervisor’s response time. Were our office staff members willing to help with your requests?Excellent
  • Did you feel you were kept informed during the construction process?Above
    Average
  • Where issues rasied at the Practical Completion rectified in a timely manner?Above
    Average

Overall

  • Your Overall building experience with Modern Home Improvers?Excellent

100%

of customers recommend modern home improvers

100%

Would build with modern home improvers again!

"Whole process was very smooth with no delays. Fantastic tradesmen - brilliant job! Great staff!”

Barbara of Carine

Rating Explained

Customers survey were given the following option when evaluating our services.

Disappointed Acceptable Average Above
Average
Excellent

Awards and Accreditation

  • 35-years
  • hia-2008
  • hia-2009
  • hia-2010
  • hia-2012
  • hia-2014
  • hia-2015
  • hia-final-2015
  • hia_finalist2016
  • mba-2008-finalist
  • mba-2009-finalist
  • mba-2010-finalist
  • mba-2011-finalist
  • mba-2011-winner
  • mba-2013-finalist
  • mba-2014-finalist
  • mba-2014-winner
  • mba-2015-finalist
  • mba-2016-finalist
  • mba-2017-finalist2
  • mba-2017-winner1
  • wesbulder

Awards and Accreditation

  • 35-years
  • hia-2008
  • hia-2009
  • hia-2010
  • hia-2012
  • hia-2014
  • hia-2015
  • hia-final-2015
  • hia_finalist2016
  • mba-2008-finalist
  • mba-2009-finalist
  • mba-2010-finalist
  • mba-2011-finalist
  • mba-2011-winner
  • mba-2013-finalist
  • mba-2014-finalist
  • mba-2014-winner
  • mba-2015-finalist
  • mba-2016-finalist
  • mba-2017-finalist2
  • mba-2017-winner1
  • wesbulder
Unit 6/7 Erindale Rd, Stirling WA 6021 Australia

Tel: 08 9244 1993 | Fax: 08 9242 8998
Email: bruce@modernhomeimprovers.com.au
Copyright © 2014 - ABN 77 806 430 997
Builders Registration Number: 12589