Customer Satisfaction Score Card
At the handover stage we invite our clients to give us some feedback on their renovation experience as a whole, as well as on specific areas such as the quality of construction, the quality of customer service, and the relationship with their building consultant.
Modern Home Improvers strives to deliver impressive projects with amazing customer service no matter how big or small the project. This is reflected in our award winning projects as well as in the customer satisfaction surveys we receive back. Below, we have taken the average ratings from our Customer Satisfaction Score Cards and combined them into one.
overall Average Score:
- Was the Bulding Consutant readily contactable?Excellent
- Please evaluate the Building Consultant’s response time.Excellent
- Did the Bulding Consultant understand your needs?Above
- Please evalaute the Bulding Consultant’s communication skills?Above
- Did the Building Consultant have good product knowledge?Excellent
Contract & Design
- Did you find your Design Consultant helpful?Above
- Was the contract & specifications explained before signing the Contract?Above
- Was there any part of the contract or specifiction difficult to understand?Above
- How satisfied were you with with the progress of construction?Above
- Please evaluate the attention to detail and quality of workmanship?Above
- How were the Construction Supervisor’s communication skills?Excellent
- Please evaluate the Construction Supervisor’s response time. Were our office staff members willing to help with your requests?Excellent
- Did you feel you were kept informed during the construction process?Above
- Where issues rasied at the Practical Completion rectified in a timely manner?Above
- Your Overall building experience with Modern Home Improvers?Excellent
of customers recommend modern home improvers
Would build with modern home improvers again!